OpenWay powers B1NKbot messenger at Capital Bank Kazakhstan
Capital Bank Kazakhstan has launched a chat bot on OpenWay’s WAY4 Messenger Banking system, reports KazWorld.info.
Named “B1NKbot”, the chat bot can be messaged in three different languages – Kazakh, English and Russian – and answers user’s questions about ATM and branch locations, currency exchange rates and the odd off-topic query. The bot can show customers of Capital Bank Kazakhstan their recent transaction history and balances, as well as allow them to block cards, set limit and make transfers.
The new service is based on OpenWay’s WAY4 Messenger Banking system, a white-label solution which allows banks to create their own messenger applications. Customers are able to talk to the bots created by WAY4 via Facebook Messenger, Viber and WeChat.
Gani Uzbekov, CEO, Capital Bank Kazakhstan (B1NK), says: “Today only a couple of tier-2 banks in Kazakhstan offer mobile banking services. There’s definite potential for growth in this area, because people in Kazakhstan are tech-savvy and ready to embrace technological innovations. B1NK’s aim is to simplify banking, and to make finance management more convenient.”
The “friendly” chat bot B1NK (@b1nkbot) speaks three languages – Kazakh, English and Russian. It answers user’s questions about ATM and branch locations, currency exchange rates, and “even how bots spend their free time”.
B1NK says messenger banking means that customers have an “always-on digital finance assistant”. With @b1nkbot, users can see their transaction history and card balances, help block cards, set card transaction limits and make mobile money transfers.
The service is based on Belgium-based OpenWay’s Way 4 Messenger Banking, a white-label solution which assists customer service via messenger applications.